Privacy Policy

Personal Information

When you create an account or use our services, we collect:

• Name, email address, phone number, and date of birth
• Government-issued ID for identity verification
• Payment information (processed securely by our payment partners)
• Profile photos and gear listing photos
• Address and location information for deliveries and pickups
• Emergency contact information

Usage Information

We automatically collect information about how you use our platform:

• Device information (IP address, browser type, operating system)
• Usage patterns and preferences
• Search queries and booking history
• Communication records within our platform
• Location data when you use location-based features

Third-Party Information

We may receive information from third parties such as:

• Social media platforms when you connect your accounts
• Background check providers for safety verification
• Payment processors for transaction processing
• Insurance providers for claims processing

We use your information to:

• Provide and improve our rental platform services
• Verify your identity and maintain platform safety
• Process payments and manage transactions
• Facilitate communication between users
• Provide customer support and resolve disputes
• Send important updates about your bookings and account
• Personalize your experience and show relevant content
• Comply with legal obligations and prevent fraud
• Analyze usage patterns to improve our services
• Send marketing communications (with your consent)

With Other Users

We share limited information to facilitate rentals:

• Profile information (name, photo, reviews, verification status)
• Contact information when bookings are confirmed
• Location information for pickup/delivery coordination

With Service Providers

We work with trusted third parties who help us operate our platform:

• Payment processors for secure transactions
• Identity verification and background check services
• Insurance providers for coverage and claims
• Cloud hosting and data storage providers
• Customer support and communication tools
• Analytics and marketing platforms

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal processes and government requests
• Protect our rights, property, and safety
• Prevent fraud and ensure platform security
• Enforce our Terms of Service

We implement industry-standard security measures to protect your personal information:

• Encryption of data in transit and at rest
• Secure payment processing through PCI-compliant providers
• Regular security audits and vulnerability assessments
• Access controls and employee training on data protection
• Incident response procedures for potential breaches

While we strive to protect your information, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but will notify you of any significant data breaches as required by law.

You have the following rights regarding your personal information:

Access and Portability

• Request a copy of your personal information
• Download your data in a portable format
• View your account information and activity history

Correction and Updates

• Update your profile and account information
• Correct inaccurate or incomplete data
• Modify your communication preferences

Deletion and Restriction

• Request deletion of your account and personal data
• Restrict processing of your information
• Object to certain uses of your data

Marketing Communications

• Opt out of marketing emails and notifications
• Manage your communication preferences
• Unsubscribe from promotional content

We retain your information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations and resolve disputes
• Maintain safety and security records
• Process insurance claims and warranty issues

When you delete your account, we will remove your personal information within 30 days, except for data we're required to retain for legal or safety purposes.

GearGrab is not intended for use by children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will delete it promptly.

GearGrab operates primarily in the United States. If you access our services from outside the US, your information may be transferred to and processed in the United States, which may have different privacy laws than your country.

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or through our platform. Your continued use of GearGrab after changes are posted constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or want to exercise your rights, please contact us: